Questions, answered.

Tucr is a simple to use web application that helps you make follow up payments on items and services that you have reserved with a deposit payment.

When you pay a participating business a deposit to reserve an item or service, we send you a deposit receipt on behalf of the business. You can access it at any time from your email or directly from your Tucr dashboard to view the details of the receipt and make follow up payments.

You can sign up by selecting the Sign Up button at the top of the screen.

Tucr is not a line of credit. All items and services are retained by the business until you make payment in full.

Tucr is 100% free for shoppers. Our aim is to provide you with an alternative to purchasing through credit, so there are no fees applied when you make payment through Tucr.

You can make follow up payment in person or in any other method that is accepted by the business you are dealing with. The business will simply record the offline payment on your Tucr receipt from within their own Tucr account. Once updated, your receipt will display a new ‘balance remaining to be paid’.

All participating businesses are listed on our Locations page.

The smallest payment you can make online through Tucr is €20. Leaving less than €20 owed on your contract would put your remaining balance below the minimum payment amount.

Tucr is a simple to use web application that helps you grow revenue from partial payments. Through Tucr you can create partial payment contracts with your customers at the moment they reserve your products or services with a deposit payment. We give your customers access to a secure online payment gateway where they can make follow up payments to you.

You can start using Tucr for free by signing up for an account and requesting access to a merchant account while doing so.

Tucr is not a line of credit. It is highly recommended that you retain the items or services until you have received payment in full from your customer.

Your customers can make follow up payment in person or through any other method you accept. When payment is received outside of Tucr you must access the contract from your Tucr account and log the offline payment.

Tucr is your partial payment management tool. We do not handle your or your customers’ money. We leave this to our payment partners, who provide their payment gateway for your use. Our partners settle all transactions into your account.

There are standard fees applied to all online transactions by our payment gateway partners. For example, Stripe charges 1.4% + 30 cent per transaction for European cards (excluding VAT) for all transactions that are processed through their gateway. Stripe’s pricing can be found here.

Tucr is a software as a service business and therefore charges a monthly subscription. We offer a free entry level plan for new customers who have a low volume of deposit payments, while our light plans start from €25/month. See our pricing table for full details.

No, we charge on a month by month basis and do not ask you to commit to a long term contract.

Yes, but not just yet. We will be adding this feature to our pro plan.

Yes, you have full control over the price you charge. You can build shipping costs into contracts that you send to customers.

Currently we support billing in Euro, Dollar and Sterling. You can use Tucr to accept payment in these currencies.

If you are accepting payment via a Stripe merchant account you are the owner of the merchant account and are responsible for chargebacks. We help you improve communication with your client, which limits the circumstances of a chargeback happening in the first place. Should a payment be disputed, your Tucr record can be used as evidence of a contract between you and your client. View the Stripe dispute FAQ here.

No, Tucr is not a financial institution. Tucr Limited is a technology company registered in the Republic of Ireland and provides businesses with cloud based software to log and manage payment records.

It depends on the terms and conditions of the specific contract. Each business sets its terms and conditions when creating a Tucr account, and these terms are attached to each contract the business creates. Businesses can create multiple sets of terms and conditions and apply them to each contract they initiate with a client.

It is the business’s responsibility to create the terms and conditions, and the shopper’s responsibility to be aware of them.

Tucr is a level 1 PCI compliant company, the highest possible standard. Tucr does not handle card details at any stage of the payment process. We leave this to our partner Stripe, a global leader in payments with one of the highest levels of security.

At all times on Tucr you are within an HTTPS connection, so your data is securely encrypted by an SSL connection and is also hashed within our database.

A merchant account is a type of bank account that allows businesses to accept payment by debit or credit cards. It also serves as an agreement between a retailer and a merchant bank.

A payment gateway facilitates the secure transfer of information between your website and your merchant account.

In order to take payment online through a Tucr receipt or contract you must set up a merchant account that is linked to a payment gateway. Currently we integrate with Stripe, so you can create a Stripe account directly from your Tucr profile.

No card information is stored on Tucr. In the future we may store the last four digits of the card, which is required for token and identification for fixed scheduling payments.